Support

Email nhanclassroom@gmail.com and you will hear back within two business days, usually sooner.

It helps enormously if you include: your macOS version, the app version (JobJujutsu menu, About), what you expected, what happened instead, and a screenshot if the problem is visible. Never include vault contents you consider private; they are not needed to debug.

Sync is not happening between my Macs. Check that both Macs are signed into the same Apple Account and that iCloud Drive is enabled in System Settings. CloudKit sync can take a few minutes after large imports.

A receipt link shows as Blocked. Blocked means the site answered but refused an automated check (typically a bot wall), which is different from Broken. Open the link in your browser; if it loads, your receipt is fine and the state exists precisely to record that distinction.

I lost my backup password. Backups are encrypted with a password only you know; there is no recovery path. Your live vault on your Mac and in iCloud is unaffected; simply create a new backup.

Something exported that I did not expect. Every export lists what it included and why in the export sheet, and the audit trail keeps the receipt of each export event. If you can reproduce a case where the gate let something through incorrectly, report it immediately; that class of bug gets fixed first.

Send them to the same address with the subject line "Feature request". Requests that strengthen verification and privacy get the most attention, in that order.